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Terms & Conditions

Welcome to Mitise Performance Group! Before you jump into your training, physio, massage, seminar, or online program, please take a moment to read through our Terms & Conditions. These are here to make sure everyone’s on the same page, and the vibe stays strong, safe, and supportive.

Effective Date: 7th April 2025

1. Scope of Services

These terms apply to all services offered by Mitise Performance Group, including:

  • Gym memberships & small group training
  • One-on-one coaching
  • Physiotherapy
  • Massage therapy
  • Seminars, workshops & events
  • Online programming and consultations

2. Membership & Cancellation

  • All memberships begin with a 6-week minimum commitment.
  • After the initial period, you can cancel anytime with 2 weeks’ notice.
  • No refunds are provided for unused sessions or partial periods.

3. Age & Health Requirements

  • Clients must be at least 16 years old to participate.
  • Those under 18 require parental/guardian supervision or consent.
  • Clients with pre-existing health conditions must provide medical clearance from a GP before participating in physical services.

4. Code of Conduct

We’re all about strong bodies and stronger communities. When you train with us, we expect you to:

  • Treat others with respect, kindness, and inclusivity
  • Use equipment safely and responsibly
  • Follow staff instructions during sessions
  • Avoid behaviour that disrupts others or disrespects our space

 

In short: don’t be a dickhead.

5. Liability & Waiver

By participating in any Mitise service, you acknowledge the physical nature of training and agree to take part at your own risk. While we do everything in our power to keep you safe, we are not liable for any injuries, loss, or damages that may occur through misuse, neglect, or unforeseen incidents.

Clients are encouraged to seek professional advice before starting any new training or rehabilitation program. A formal waiver may be required for certain services.

6. Privacy & Data

We take your privacy seriously. Refer to our Privacy Policy for how we collect, store, and use your information.

7. Booking & Attendance

  • Bookings are essential for all services to secure your spot
  • Late arrivals may result in reduced session time
  • No-shows or cancellations within 12 hours may incur a fee

8. Changes to These Terms

We may update these Terms & Conditions as our services evolve. We’ll do our best to keep you in the loop when we do.

9. Contact Us

If you have any questions or concerns about this policy or how we handle your data, get in touch: